Terms of Service
Shopping Agent Service
Our platform acts as a purchasing agent between customers and third-party suppliers. We help you buy products and process them through our warehouse before international delivery.
We do not manufacture products and cannot guarantee authenticity, composition, or accuracy of information provided by external sellers. Customers are responsible for ensuring that ordered items comply with import regulations in their country.
Payment
All payments must be completed using the available payment methods on our platform. Orders are processed only after full payment is received.
Prices may vary due to exchange rates or banking fees. We reserve the right to cancel or hold transactions in case of suspicious activity or fraud risk.
Delivery
After items arrive at our warehouse, they are prepared for international shipment.
Delivery time depends on the selected shipping method and destination country. Estimated shipping times are provided for reference and are not guaranteed.
Delays caused by customs, carriers, or external factors are outside of our control.
Warehouse and After-Sale
All items are first delivered to our warehouse for inspection, processing, and packaging.
Customers may choose to store items temporarily or combine multiple items into one shipment.
Once a parcel leaves our warehouse, responsibility is transferred to the shipping carrier.
Tutorial
We may provide guides and instructions on how to use our platform, place orders, and choose shipping options.
These guides are for informational purposes only. Customers are responsible for reviewing order details before completing a purchase.
Top Up
Customers can add funds to their account to pay for products, shipping, and services.
Account balance is non-transferable and can only be used within our platform. Refunds are returned to the account balance unless stated otherwise.
Charges
Additional service fees may apply for purchasing, handling, packaging, storage, and international shipping.
All applicable charges are shown during checkout or parcel submission. Fees may change based on operational costs.
Storage
Items stored in our warehouse are held for a limited time.
Free storage may be available for a specified number of days. After that period, storage fees may apply.
Items stored for extended periods without shipment may be removed according to platform policy.
Service and Fees
We may charge service fees for assisting with purchases, order handling, packaging, inspection, consolidation, and logistics.
These fees help maintain and operate our service.
International Credit Card
International credit cards may be used depending on supported payment providers.
Additional processing or currency conversion fees may apply depending on your bank or payment gateway.
Packaging
Items may be repackaged in our warehouse to reduce shipping costs and improve safety.
Protective packaging may be added when needed. Additional packaging options may be available depending on the shipping method.
Inspection Information
Basic inspection includes checking product type, color, and visible condition upon arrival at the warehouse.
This does not guarantee product authenticity or full quality verification. Additional inspection services may be available upon request.
Returns and Refunds
Return eligibility depends on the original seller's policy.
If an item arrives damaged or incorrect, customers must report the issue within the required time after warehouse arrival.
We may assist in communication with the seller. Refund processing depends on the seller and payment method.
Customs and Taxation
International shipments may be subject to customs inspection, duties, taxes, or additional procedures.
Customers are responsible for understanding local import laws and paying any required fees in their country.