Frequently asked questions
This platform works as a shopping agent service. You choose products from supported stores or product links. We purchase the items on your behalf, receive them in our warehouse, and ship them internationally to your address.
Create an account. Add funds to your balance. Paste the product link or select the item from the catalog. Confirm the order and pay. The item will be purchased and sent to the warehouse.
Log in to your account dashboard. Open the balance or wallet section. Select a payment method and complete the payment. The funds will appear in your account balance after successful payment confirmation.
The platform supports international credit cards and other available payment providers. Available payment methods may depend on your country and payment provider rules.
After payment, the platform purchases the item from the seller. The seller ships the product to our warehouse. Once the product arrives, it is checked and stored until you submit it for international shipping.
Delivery time from the seller to the warehouse depends on the seller and the shipping service used. Most items arrive within several days, but delays may occur depending on the seller or logistics conditions.
Yes. Items stored in the warehouse can be combined into one shipment. This process is called parcel consolidation and helps reduce international shipping costs.
Items are stored for a limited free storage period after arrival. After the free storage period expires, additional storage fees may apply.
Basic inspection is included. The warehouse team checks the item type, visible condition, and color if possible. This inspection does not guarantee authenticity or full quality verification.
If the wrong item arrives at the warehouse, you must report the issue through your account. The platform will assist in contacting the seller and requesting a return or refund according to the seller's policy.
Returns depend on the seller's return policy. If a return is possible, the platform may assist with the return process. Additional shipping or handling costs may apply.
Once your items arrive at the warehouse, go to your account dashboard and submit a parcel. Select the items you want to ship, choose a shipping line, confirm the shipping cost, and submit the shipment.
Delivery time depends on the selected shipping line and destination country. Shipping times are estimates and may vary due to customs inspections, logistics delays, or carrier operations.
International shipments may be subject to customs duties or taxes in your country. Customers are responsible for paying any required customs fees according to local regulations.
If customs authorities seize a shipment, the platform cannot guarantee full recovery of the order value. In confirmed cases of customs seizure, the platform may provide partial compensation between 30 percent and 50 percent of the order value depending on the situation.
Some shipping lines provide optional insurance. If insurance is selected and the parcel is lost or damaged, compensation will follow the rules of the shipping provider or insurance service.
Orders can only be canceled before the item is purchased from the seller. After the purchase is completed, cancellation depends on the seller's policy and may involve return costs.
Support requests can be submitted through the contact section of the website or through the support system in your account dashboard. Responses are usually provided during working hours.